Customer Service Online Training Courses
30 Courses Bundle | 30 Free PDF & Hardcopy Certificate | Transcripts Available | Lifetime Access
Training Express Ltd
Summary
- Digital certificate - Free
- Hard copy certificate - Free
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Customer service is critical for businesses because it directly impacts their relationships with customers. Did you know that businesses lose an estimated $75billion each year due to poor customer service? For only £300 you will be able to learn all there is to know about customer service with an instant save of £60.
Happy customers are more likely to stick around. Moreover, positive customer service experiences can foster brand loyalty and can turn customers into loyal fans.
According to Reed a Customer service can earn upto £28,000 to £35,000 in a year depending on experience, location and many other factors.
Ready to take your customer service skills to the next level? Join us on this transformative journey and become a customer service superstar! Enrol now and let's start delivering unforgettable experiences together!
Key features:
- Instant e-certificate
- Fully online, interactive course
- Developed by professionals in the field
- Self-paced learning and laptop, tablet, smartphone-friendly
- 24/7 Learning Assistance
CPD
Course media
Resources
- Training Express Brochure - download
Description
This Bundle Includes Following Courses :
- ➽ Course 01: Customer Service
- ➽ Course 02: Customer Service Advisor
- ➽ Course 03: Retail Customer Service - Level 3
- ➽ Course 04: Patient Customer Service
- ➽ Course 05: Communication & Customer Service for Receptionist
- ➽ Course 06: Phone-Based Customer Service
- ➽ Course 07: Digital Product Management
- ➽ Course 08: Stress Management
- ➽ Course 09: Public Relations
- ➽ Course 10: Conflict Resolution Training
- ➽ Course 11: Cross-Cultural Awareness Training
- ➽ Course 12: Know Your Customer (KYC)
- ➽ Course 13: Customer Due Diligence (CDD)
- ➽ Course 14: Performance Management
- ➽ Course 15: Decision Making and Critical Thinking
- ➽ Course 16: Sales: Psychology of Customers
- ➽ Course 17: Problem Solving Skills
- ➽ Course 18: CRM - Customer Relationship Management
- ➽ Course 19: Communication Skills
- ➽ Course 20: Change Management
- ➽ Course 21: Self Esteem and Assertiveness Skills Course
- ➽ Course 22: Handling and Managing Difficult Conversations
- ➽ Course 23: Workplace Confidentiality
- ➽ Course 24: Negotiation Skills
- ➽ Course 25: Introduction to Emotional Intelligence
- ➽ Course 26: Email Writing
- ➽ Course 27: Microsoft Excel
- ➽ Course 28: Equality & Diversity
- ➽ Course 29: Positive Psychology
- ➽ Course 30: Project Management: Six Sigma
Learning Outcomes:
- Enhance customer satisfaction through effective communication and problem-solving skills.
- Develop proficiency in conflict resolution and stress management techniques.
- Understand cross-cultural awareness and its impact on customer interactions.
- Apply principles of CRM and digital product management for customer service.
- Improve decision-making abilities and critical thinking in customer-related scenarios.
- Cultivate self-esteem, assertiveness, and emotional intelligence for better service.
Accreditation
All of our courses, including this course are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
Certification
Once you’ve successfully completed your Course, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months.
Who is this course for?
- Individuals seeking employment in customer-facing roles.
- Professionals aiming to enhance customer service skills and competencies.
- Those working in retail, healthcare, hospitality, or service industries.
- Individuals aspiring to advance their careers in customer service roles.
- Anyone interested in improving communication and problem-solving abilities.
Requirements
Learners do not require any prior qualifications to enrol on this Customer Service Online Training Courses. You just need to have an interest in Customer Service.
Career path
After completing this Customer Service Online Training Courses you will have a variety of careers to choose from. The following job sectors of Customer Service are:
- Customer Service Manager
- Retail Store Supervisor
- Sales Representative
- Receptionist
- Project Coordinator
- Administrative Assistant
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Certificates
Digital certificate
Digital certificate - Included
Once you’ve successfully completed your course, you will immediately be sent a FREE digital certificate.
Hard copy certificate
Hard copy certificate - Included
Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).
For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Reviews
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
